Refund policy

Last updated: October 20, 2026

30-day returns

You may request a return within 30 days of delivery. Unopened, unused EYKOH collagen cream and creatine products in their original packaging are eligible for return. Products must be in the same condition as when you received them.

Opened or used products

For hygiene and safety reasons, opened or used skincare and supplement products are generally not eligible for return, except where required by applicable law. Damaged, defective, or incorrect products are handled separately as described below.

How to request a return

Email admin@eykohwellness.com within 30 days of delivery, with your order details and the item you wish to return. Please contact us before returning any item. We will review your request and provide instructions for returning eligible products by mail.

Return shipping

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. For damaged, defective, or incorrect products, contact us before arranging return shipping so we can review the issue and advise on a suitable resolution.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact admin@eykohwellness.com promptly with your order details and photos where appropriate. We will review the issue and work with you on a suitable resolution. The restrictions on opened or used products do not limit your rights where a product is defective, not as described, or otherwise fails to comply with applicable law.

Restocking fee

We do not charge a restocking fee ($0).

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved. Approved refunds will be issued to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period after approval, please contact us at admin@eykohwellness.com.

Exchanges

We accept exchanges within 30 days of delivery for eligible unopened, unused products in their original packaging. Contact us at admin@eykohwellness.com before returning your item so we can review your request and provide exchange instructions.

Your consumer rights

This policy does not affect your statutory consumer rights, including any rights that apply to goods that are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a return or cancellation, ask about an exchange, or report an issue with your order, email admin@eykohwellness.com.